Premier Manager

Job Purpose,

  • To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
  • To deliver challenging Premier sales and service targets
  • To provide expert support and advice to Premier customers, non-customers and colleagues, responding to referrals and introductions
  • Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers

Job Responsibilities,

– Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of Premier products & services through acting as an advisor to SME clients and/or retail clients.

  • 80% of time is dedicated towards sales .
  • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
  • Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle.
  • Prepare presentations for potential clients and attend to client meetings to present bank products to enhance sales.
  • Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
  • Deliver world class customer service practices and ensure adherence to AWBE Service standards to all AWBE customers
  • Promotion of and migration to other appropriate customer propositions to ensure that customer needs are met and maximizing customer retention, whilst ensuring that the migration is appropriate.
  • Meet all customer contact rules requirements set

 

  • Deal with customer complaints to rectify causes to avoid recurrence.
  • Co-ordinate preparation and execution of account related documentation including mandates and application forms.

 

  • Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
  • Replying on all AML queries with 2 working days.
  • Ensure completion of Branch KYC according to time line set by management.
  • Ensure obtaining satisfactions % for premier mystery shopping & green quality survey.
  • Zero valid escalated complaints per quarter.
  • Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises
  • Adhere filling performance activity sheets timely and with Optimum quality

 

  • Build effective relationships with branch staff and key support functions.
  • Support other Bank colleagues by building their knowledge and understanding of Premier customers, products and services through the delivery of formal and ad hoc training and coaching.
  • Provide cover for all staff within Sales when required.
  • Encourage engagement & customer knowledge between branch staff
  • Provide honest, direct and constructive feedback to others
  • Agree performance development objectives with the team leader.
  • Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development

 

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