Premier Manager

Premier Manager

Job Description

  • To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
  • To deliver challenging Premier sales and service targets
  • To provide expert support and advice to Premier customers, non-customers and colleagues, responding to referrals and introductions

Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers.

  • Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of Premier products & services through acting as an advisor to SME clients and/or retail clients.
  • 80% of time is dedicated towards sales .
  • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
  • Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle.
  • Prepare presentations for potential clients and attend to client meetings to present bank products to enhance sales.
  • Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
  • Deliver world class customer service practices and ensure adherence to AWBE Service standards to all AWBE customers
  • Promotion of and migration to other appropriate customer propositions to ensure that customer needs are met and maximizing customer retention, whilst ensuring that the migration is appropriate.

Meet all customer contact rules requirements set


  • 3-5 years Branch Banking/ Banking sales Experience
  • Relevant university degree